Frequently Asked Questions

A: Most repairs at Tek Remedies start at a flat diagnostic fee, and we always give you an upfront quote before any work begins. Common fixes like virus removal, slow computer tune-ups, and software issues typically range from $75–$150. Hardware repairs  vary by device. Call (410) 569-2125 for a quick estimate.

A: Most repairs are completed same day or next day. Simple software issues and virus removal can often be done in 1–2 hours via remote support. Hardware repairs like screen or hard drive replacements typically take 24–48 hours. We'll give you an honest timeline before we start.

A: Yes! For many issues — especially remote support sessions — we can help the same day you call. Onsite visits are typically available within 24–48 hours depending on scheduling. Call (410) 569-2125 to check availability.

A: Absolutely. We offer convenient remote support where we connect securely to your computer over the internet and fix the problem while you watch. No driving, no waiting. Submit a Remote Request on our site or call us to get started. We also can come directly to your location.

A: Yes — Tek Remedies services both Windows PCs and Apple Mac computers, including MacBooks, iMac desktops, and Mac Minis. We handle everything from slow performance to hardware repairs 

A: Yes - Tek Remedies services all smartphones from iPhones, Android, Google Pixels ,etc.

 We serve all of Harford County including Bel Air, Abingdon, Fallston, Forest Hill, Edgewood, Havre de Grace, Joppa, and Cecil County. Remote support is available anywhere with a high speed internet connection. 

A: Yes — we work with small businesses to provide ongoing IT support, workstation setup, network configuration, and troubleshooting. Whether you need a one-time fix or regular support, we've got you covered.

A: Absolutely. We use secure, encrypted remote access tools. You can see everything we do on your screen in real time, and we disconnect the moment the session is over. Your privacy and data security are our top priority.

A: Yes. If your computer crashed, hard drive failed, or you accidentally deleted important files, we can often recover your data. Contact us to describe what happened and we'll tell you honestly what's recoverable. We also transfer data between devices for new computer setups.

A: Easy — call us at (410) 569-2125, or fill out our Remote Request form on this site. We'll respond quickly and get your tech working again as fast as possible.